Appcly Blog

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Articles

Using Social Media for Customer Service Effectively — Appcly guide

Social Media Marketing

Jul 15, 20263 min readRaaghav P

Using Social Media for Customer Service Effectively

More customers are reaching out via DM and comments than ever — here's how to handle it well.

social media customer servicecustomer supportsocial media

AI Agents

May 27, 20263 min readAastha A

AI Agents for Customer Support: Beyond Simple Q&A

Agentic customer support can resolve an issue end to end — processing a return, updating an account, escalating appropriately — not just answer a question.

ai agentscustomer supportautomation

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